Our approach
Clear at everystep.
What comes first, how each phase is priced and how we work with your team, from the first review to the day your agent faces customers, and after.
The phases
Four phases. You decide what comes next.
Each phase is funded separately and delivers something usable. At the end of each one, you choose whether to continue.
- 01
AI Readiness Review
We review the AI already in use and tell you what’s ready, what isn’t and what to fix first.
What you get
- Inventory of agents and AI tools
- A readiness report for each agent
- A prioritized launch plan
- 02
Govern
We set the rules every customer-facing agent must follow, and agree them with your team.
What you get
- Written data and access rules
- Owners and escalation procedures
- An agent register
- 03
Build & test
We harden each agent with the people who built it, and test it the way your customers will use it.
What you get
- Hardened prompts and guardrails
- A test scenario library, in French and English
- A runbook for each agent
- 04
Launch & monitor
Your agent goes live with a clear hand-off to people. We watch quality, cost and incidents, and keep improving.
What you get
- An assisted launch
- Quality, cost and incident monitoring
- A quarterly review
Governance & training
Built in from the first day, not added at the end.
Clear ownership, data and access rules, practical training and documentation for your champions. They run through every phase, from the review onward.
- 01A named owner for every agent
- 02Data rules your team can explain
- 03Hands-on training for the people who maintain it
- 04Documentation you keep
The standard
Five things, before any customer.
Every agent we ship meets the same five checks. It’s how you know it’s ready, and how your customers can tell.
- 01
Reviewed
Every prompt, tool and data flow, read end to end.
- 02
Tested
Real customer scenarios, edge cases and failure modes.
- 03
Compliant
Law 25-ready data handling, written down.
- 04
Bilingual
As good in French as in English. French first.
- 05
Owned
A named person on your team, with a runbook.
AI Readiness Review
What your review includes
A clear picture of what’s safe to show customers today, and a plan for the rest.
- 01
Every agent and tool in use
Chatbots, prompts, automations and subscriptions: who uses them, what they touch, what they cost.
- 02
Customer-facing risk
Where AI already speaks to customers, or soon will, and what could go wrong.
- 03
Data and Law 25
What personal information flows where, with consent, retention and access checked.
- 04
Quality in both languages
Answers tested in French and English against your real customer questions.
- 05
A prioritized launch plan
What to fix, in what order, with owners, effort and cost.
Tell us which agents you’d like reviewed. We confirm the scope with you before any work begins.
FAQ
Questions about our approach
What does the AI Readiness Review include?
An inventory of every agent and AI tool in use, a review of customer-facing risk, a Law 25 data check, quality testing in French and English, and a prioritized launch plan.
How much does the review cost?
The review is a fixed-scope engagement. We confirm the price with you once we know how many agents and tools are in scope, before any work begins.
How long does it take, and what do we receive?
Three to four weeks. You receive a readiness report for each agent and a prioritized plan, presented to your leadership team.
How do we choose which agents to launch first?
We weigh customer impact, risk and effort. Agents that answer frequent, low-risk questions usually go first.
Do we have to continue after the review?
No. Each phase is funded separately and delivers something usable. You decide what comes next.
How should we govern agents that talk to customers?
Give each agent an owner, clear data and access rules, an escalation path to a person and a regular review. We help you put all four in place.
How do you train our team to maintain the agents?
Through hands-on sessions with the people who built them, plus a runbook for each agent: how it works, how to test it and what to do when something goes wrong.
Who maintains the agents after launch?
Your named owner, with our support on a monthly retainer if you want it: monitoring, quality reviews and improvements.
Know what’s ready. And what to fix first.
The AI Readiness Review gives you a clear view of every agent in use and a plan to put the right ones in front of customers. 3–4 weeks, fixed scope.
Book a readiness reviewContact
Write to us.
We answer in French or English, whichever you prefer.